Terms and Conditions - relaz
Welcome to relaz Hong Kong!
These terms and conditions outline the rules and regulations for the use of Sodaz Limited's Website, located at www.relaz.hk.
By accessing this website we assume you accept these terms and conditions. Do not continue to use relaz if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We shall make every effort to ensure that prices, details and sizes of products at our online store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
You are required to register as a user before placing any order through our online store. During the registration:
You must provide us with accurate, complete and up to date registration information;
You must safeguard your username and password;
You authorise us to assume that any person using the online store with your username and password is either you or is authorized to act for you;
We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
Please inform us via our website/by email immediately of any changes to the information that you provided so that we can communicate with you effectively.
Unless otherwise stated, Sodaz Limited and/or its licensors own the intellectual property rights for all material on relaz. All intellectual property rights are reserved. You may access this from relaz for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from relaz
Sell, rent or sub-license material from relaz
Reproduce, duplicate or copy material from relaz
Redistribute content from relaz
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Sodaz Limited does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Sodaz Limited,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Sodaz Limited shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Sodaz Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Sodaz Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Sodaz Limited, and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Sodaz Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Sodaz Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Notification for ordering
Our online store only accepts orders for delivery in Hong Kong, for overseas orders, please contact us for more information.
Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order, we will notify you by phone or email.
If your order is accepted by us, we will contact you by phone or email and advise the date and time of delivery.
Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery/collection of the product.
We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
Notification for Subscription Plan
Subscription plans are only available to customers who have paid for registration and are not transferable to third parties.
You have authorized us to pay the subscription fee from the credit card used at the time of subscription. Under no circumstances will we refund any subscription fees to you. By the day before the end of this subscription service, you agree to authorize us to directly and automatically charge the renewal fee to the credit card provided when you first apply for the subscription service. Unless you submit your termination request to our customer service at least a day before the existing one expires, your subscription will automatically continue for another consecutive period/month.
You are responsible for maintaining and updating your account information. If the information provided is incorrect, inaccurate, incomplete, out of date or misleading, we reserve the right not to accept your application, suspend or terminate the subscription service without any notice or liability, and the subscription fee paid will not be refunded.
You may enjoy the free delivery service to your specified address when you purchase.
Free delivery service does not apply to the remote area (except The Peak, Stanley, Sai Kung, Shek O, Tung Chung, Chek Lap Kok, Ma Wan, Tai O, Mui Wo, Cheung Chau, Hong Kong International Airport, Lamma Island, Peng Chau and Discovery Bay) and an address which is not accessible by elevator. An additional delivery fee will be required by the above conditions (Please contact us for the details.)
Delivery service is not available to restricted areas, hotel guest rooms, ports, marinas and warehouses.
After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
In cases where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will contact you by phone or email to arrange the next delivery.
If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
In case of any dispute, our determination shall be final.
Exchange and refund
You are entitled to exchange products which are found to be damaged upon delivery. In such a case, you can contact us to make arrangements for exchange within 7 days of receipt. Otherwise, under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
If we agree you are entitled to exchange but the products to be exchanged are sold out, you may return such a product to us and apply the amount paid to buy the alternative product(s).
Original sales receipt or relevant electronic receipt must be produced to us for the request of product exchange.
All gift items must be returned together with the returned products. Otherwise, the retail value of the gift item would be deducted from the refund.
Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for resale purposes. If we have grounds to believe that you are not purchasing our products as an end-user, we reserve the right to decline or cancel your order.
Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Sodaz Limited does not sell or distribute any products in a violation of the Dangerous Drugs Ordinance under Hong Kong Legislation. The products listed on this website do not contain THC and its derivatives; and is unregistered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for it has not been subject to evaluation for such registration. This product not intended to diagnose, treat or prevent any disease.